&Me Ltd Privacy Policy
When &Me Ltd (“We/Us”) process your personal data We comply with the General Data Protection Regulation 2016 (“GDPR”) and the Data Protection Act 2018, which supplements GDPR in the UK (the “DPA”). The DPA and GDPR are together referred to in this notice as the “Data Protection Laws”.
Everything We do with your personal data counts as processing it, including collecting, storing, amending, transferring and deleting it. We comply with the Data Protection Laws to make sure that your information is properly protected and used appropriately.
This privacy policy provides information about the personal data We process about you, why We process it and how We process it.
1. Our responsibilities
&Me Ltd, a company registered in England with company number 12625805 and registered office address at 2 Green Park, Coal Road, Leeds, United Kingdom LS14 1FB trading as Mundo “Mundo” is the data controller of the personal data you provide to us via the Mundo website at www.mundoproducts.co.uk.
2. What personal data will We process and why do We process it?
We may collect, use, store and transfer (“process”) various categories of personal data you provide to us and use it as outlined below.
The personal data we process about you will include your full name, email address, phone number and delivery address. We do not process any financial information about you which is instead processed by EKM when you place the order. We may process other categories of personal data about you if you provide them to us when you submit an enquiry to us by email or via our website.
We process your personal data on the grounds of fulfilment of our contract with you where you have placed an order with us so that we can provide you with the products you have ordered and liaise with third parties involved in the provision and delivery of those products, as outlined below.
We also process your personal data on the grounds of our legitimate interests where you have submitted an enquiry to us.
Following conclusion of the contract or receipt of your enquiry, we will continue to process your personal data for the retention period set out below so that we can respond to any queries or deal with any issues that may subsequently arise in respect of the services we provide to you. This processing will be carried out on the grounds of our legitimate interests.
3. Marketing
LEGITIMATE INTEREST WORDING:
If you are an existing or new customer, We may send you information about products and services similar to those you have purchased from us. We do this on the grounds of our legitimate interests because you are one of our customers. You will always have the right to opt out of receiving marketing communications from Us.
CONSENT WORDING
We will only send you information about products and services We feel may interest you if We have received your express consent. You will always have the right to opt out of receiving marketing communications from us.
3.1 Information we collect about you
With regard to each of your visits to our site We may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
This information will be used to:
- administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- allow you to participate in interactive features of our service, when you choose to do so;
- support our efforts to keep our site safe and secure;
- measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you;
- make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information about the cookies we use is set out in our cookie policy, which is detailed further down the page.
4. Who will receive your personal data?
Your personal data is only transferred to the extent that this is necessary. Recipients of your personal data include the following:
- EKM which will process the payments you make through the website (the “Payment Processors”);
- Third party providers of financial systems which keep a record of orders placed with us;
- Third party providers of warehousing systems which process and store your name and delivery details for the purposes of processing and arranging for delivery of your order;
- Third party distribution services and delivery companies which process your name and address in order to process and deliver the products you have ordered to you.
All personal data is shared in accordance with the requirements of the Data Protection Legislation.
5. Transfer and storage of your personal data
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- We do not transfer any of your personal data outside of the UK or EEA.
- Any payment transactions will be made through our Payment Processor which will be responsible for the protection of the information that you provide to them. The Payment Processor’s privacy policy is available at Privacy Policy
- Where We have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.
6. How long will we keep your personal data?
Your personal data is retained for no more than 7 years from the date of the last order you place with us. It is retained for this period in case any issues arise or in case you have any further queries and to enable Us to adopt an annual deletion process. Your information will be kept securely at all times and will be updated where necessary. Following the end of the retention period set out above, your files and personal data We hold about you will be permanently deleted or destroyed.
7. What are your rights?
You benefit from a number of rights in respect of the personal data We hold about you. We have summarised your rights below, and more information is available from the Information Commissioner’s Office website (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/). These rights apply for the period in which We process your data.
7.1 Access to your data
You have the right to ask Us to confirm that we process your personal data, as well as access to and copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this fair processing notice.
We will provide the information free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge you if you request more than one copy of the same information.
We will provide the information you request as soon as possible and in any event within one month of receiving your request. If We need more information to comply with your request, We’ll let you know.
7.2 Rectification of your data
If you believe personal data We hold about you is inaccurate or incomplete, you can ask Us to rectify that information. We will comply with your request within one month of receiving it, unless we do not feel it is appropriate to do so, in which case we will let you know why. We will also let you know if we need more time to comply with your request.
7.3 Right to be forgotten
In some circumstances, you have the right to ask Us to delete personal data We hold about you. This right is available to you:
- where We no longer need your personal data for the purpose for which We collected it;
- where We have collected your personal data on the grounds of consent and you withdraw that consent;
- where you object to the processing and We do not have any overriding legitimate interests to continuing processing the data;
- where We have unlawfully processed your personal data (i.e. we have failed to comply with GDPR); and
- where the personal data has to be deleted to comply with a legal obligation.
There are certain scenarios in which We are entitled to refuse to comply with a request. If any of those apply, We will let you know.
7.4 Right to restrict processing
In some circumstances you are entitled to ask Us to suppress processing of your personal data. This means we will stop actively processing your personal data but We do not have to delete it. This right is available to you:
- if you believe the personal data We hold is not accurate – We will cease processing it until We can verify its accuracy;
- if you have objected to Us processing the data – We will cease processing it until We have determined whether our legitimate interests override your objection;
- if the processing is unlawful; or
- if We no longer need the data but you would like Us to keep it because you need it to establish, exercise or defend a legal claim.
7.5 Data portability
You have the right to ask Us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies to personal data you provide to Us:
- where processing is based on your consent or for performance of a contract (i.e. the right does not apply if We process your personal data on the grounds of legitimate interests); and
- where We carry out the processing by automated means.
We will respond to your request as soon as possible and in any event within one month from the date We receive it. If We need more time, We will let you know.
7.6 Right to object
You are entitled to object to us processing your personal data:
- if the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority;
- for direct marketing purposes (including profiling); and/or
- for the purposes of scientific or historical research and statistics.
We do not intend to use your personal data to send you direct marketing unless we have received your express consent, and even if you have provided your consent you may object to further marketing communications from us. We do not intend to use your personal data for scientific or historical research and statistics.
In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless We can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.
7.7 Automated decision making
Automated decision making means making a decision solely by automated means without any human involvement.
We do not carry out any automated decision making using your personal data.
7.8 Your right to complain about our processing
If you think We have processed your personal data unlawfully or that We have not complied with GDPR, you can report your concerns to the supervisory authority in your jurisdiction. The supervisory authority in the UK is the Information Commissioner’s Office (“ICO”). You can call the ICO on 0303 123 1113 or get in touch via other means, as set out on the ICO website - https://ico.org.uk/concerns/.
8. Changes to our privacy policy
Any changes We may make to this Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
Our Cookie Policy
This cookie policy relates to the website operated by &Me Ltd, a company registered in England with company number 12625805 and registered office address at 2 Green Park, Coal Road, Leeds, United Kingdom LS14 1FB trading as Mundo.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website. It also allows us to improve our website.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and (where relevant) any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Google Analytics: We may use Google Analytics to help us monitor the traffic to our website. For more information concerning the cookies that Google employ please click Here
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you have previously consented to the use of cookies but wish to withdraw your consent please do this via the following webpage: https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform=Desktop
However, if you use your browser settings to block all cookies (including “strictly necessary” cookies) you may not be able to access all or parts of our website.
All cookies will expire after 2 years.